Terms and Conditions

1. Introduction

Welcome to Energy IQ Group Ltd ("Energy IQ", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website at energyiqgroup.co.uk (the "Website").

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Website.

Company Details:

• Company Name: Energy IQ Group Ltd
• Registered in: England and Wales
• Company Registration Number: 16933142
• Registered Office: 128, City Road, London, EC1V 2NX, United Kingdom
• Website: energyiqgroup.co.uk
• Contact Email: info@energyiqgroup.co.uk

2. Scope of Terms

2.1 Marketing Website

These Terms apply specifically to the use of our marketing website at energyiqgroup.co.uk. The Website provides information about our energy efficiency services, company information, and contact facilities.

2.2 Platform Services

If you are a client using our Energy IQ platform for energy efficiency auditing, monitoring, or related services, your use of those services is governed by a separate Service Agreement and Platform Terms of Use, which will be provided to you upon client onboarding. Those terms take precedence over these Website Terms for platform-related services.

3. Use of the Website

3.1 Permitted Use

You may use our Website for:

• Learning about Energy IQ's services and capabilities
• Contacting us to enquire about our services
• Accessing public information and resources we provide

3.2 Prohibited Use

You must not use our Website:

• In any way that breaches applicable laws or regulations
• In any way that is unlawful, fraudulent, or harmful
• To transmit any unsolicited or unauthorised advertising or promotional material
• To transmit any material that contains viruses, malware, or other harmful code
• To attempt to gain unauthorised access to our systems or networks
• To scrape, harvest, or collect information about other users
• To interfere with or disrupt the Website or servers
• To impersonate any person or entity

3.3 Age Restrictions

Our Website and services are intended for business and professional use. If you are under 18 years of age, you may only use this Website with the involvement and consent of a parent or guardian.

4. Intellectual Property Rights

4.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, data compilations, software, designs, and the overall "look and feel" of the Website (collectively, the "Content"), is the property of Energy IQ Group Ltd or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

4.2 Our Trademarks

"Energy IQ", the Energy IQ logo, and other marks displayed on the Website are registered or unregistered trademarks of Energy IQ Group Ltd. You may not use these trademarks without our prior written permission.

4.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal or internal business purposes. This license does not include:

• Any right to resale or commercial use of the Website or its Content
• Any right to copy, distribute, or reproduce the Content
• Any right to make derivative works from the Content
• Any right to use data mining, robots, or similar data gathering tools

4.4 Your Content

If you submit any content to us through contact forms, enquiries, or other communications ("User Content"), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and process that content solely for the purpose of responding to your enquiry and providing our services.

You represent and warrant that:

• You own or have the necessary rights to submit the User Content
• The User Content does not infringe any third-party rights
• The User Content is not unlawful, defamatory, or otherwise objectionable

5. Information Accuracy and Availability

5.1 Information Accuracy

While we make reasonable efforts to ensure that information on the Website is accurate and up-to-date, we make no representations or warranties regarding:

• The accuracy, completeness, or reliability of any information on the Website
• The suitability of our services for your specific requirements
• The achievement of any particular energy savings or outcomes

The information on the Website is provided for general information purposes only and should not be relied upon as professional advice. Specific service capabilities, methodologies, and expected outcomes will be detailed in formal proposals and service agreements.

5.2 Changes to Content

We reserve the right to modify, update, or remove any content on the Website at any time without notice.

5.3 Website Availability

While we strive to ensure the Website is available 24/7, we do not guarantee continuous, uninterrupted, or secure access. The Website may be unavailable due to:

• Scheduled or emergency maintenance
• Technical issues or system failures
• Circumstances beyond our reasonable control

We are not liable for any loss or damage arising from the unavailability of the Website.

6. Third-Party Links and Services

6.1 External Links

Our Website may contain links to third-party websites, services, or resources. These links are provided for your convenience only.

We do not endorse, control, or assume responsibility for:

• The content of third-party websites
• The privacy practices of third-party websites
• Any products or services offered by third parties

You access third-party websites at your own risk, and we recommend reviewing their terms and privacy policies.

6.2 Third-Party Tools

We use certain third-party services to operate the Website, including:

• Google Analytics for website analytics
• Cookiebot for cookie consent management

Your use of these services is subject to their respective terms and policies. Please see our Privacy Policy and Cookie Policy for more information.

7. Limitation of Liability

7.1 No Warranties

To the fullest extent permitted by law, the Website and all Content are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness

7.2 Exclusion of Liability

To the fullest extent permitted by law, Energy IQ Group Ltd shall not be liable for any:

• Direct, indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damage to reputation or goodwill
• Loss or corruption of data

Arising from or in connection with:

• Your use of or inability to use the Website
• Any content or information on the Website
• Any errors, omissions, or inaccuracies in the Content
• Unauthorised access to our servers or personal information
• Any third-party content or links

7.3 Liability Cap

If, notwithstanding the above exclusions, we are found liable to you for any damages, our total aggregate liability shall not exceed £100 (one hundred pounds sterling).

7.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

8. Indemnification

You agree to indemnify, defend, and hold harmless Energy IQ Group Ltd, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Website
• Your violation of these Terms
• Your violation of any rights of third parties
• Any User Content you submit

9. Privacy and Data Protection

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to our collection and use of personal information as described in the Privacy Policy.

10. Contact Forms and Communications

10.1 Enquiries

When you submit an enquiry through our contact form or contact us by email, you acknowledge that:

• Your enquiry does not create a client relationship until a formal service agreement is executed
• We may contact you to discuss your enquiry and our services
• We are not obligated to respond to every enquiry

10.2 No Professional Advice

Nothing on the Website or in our communications constitutes professional advice tailored to your specific circumstances. Any information provided is general in nature. Formal recommendations and advice will be provided through our professional engagement process.

11. Governing Law and Jurisdiction

11.1 Governing Law

These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

11.2 Jurisdiction

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

12. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our Website or services
• Changes in legal or regulatory requirements
• Improvements to our processes or policies

When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Post the revised Terms on the Website

Material changes may be highlighted on our Website. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

We recommend reviewing these Terms periodically to stay informed of any updates.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Energy IQ Group Ltd regarding your use of the Website and supersede any prior agreements or understandings.

15. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorised representative of Energy IQ Group Ltd.

16. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any third party without your consent.

17. Contact Information

If you have any questions about these Terms, please contact us:

Energy IQ Group Ltd

• Email: info@energyiqgroup.co.uk
• Website: energyiqgroup.co.uk
• Registered Office: 128, City Road, London, EC1V 2NX, United Kingdom

For questions about our platform services or service agreements, please contact your designated Energy IQ account manager.