Privacy Policy

1. Introduction

Energy IQ Group Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website at energyiqgroup.co.uk (the "Website").

Company Details:

• Company Name: Energy IQ Group Ltd
• Registered in: England and Wales
• Website: energyiqgroup.co.uk
• Contact Email: info@energyiqgroup.co.uk

This Privacy Policy applies only to our marketing website. If you are a client using our Energy IQ platform for energy efficiency auditing and monitoring services, separate and more detailed privacy terms will be provided as part of your service agreement.

2. Information We Collect

2.1 Information You Provide to Us

When you use our contact form or enquire about our services, we may collect:

• Name (first and last name)
• Email address
• Phone number
• Company name and role
• Message content (any information you choose to include in your enquiry)

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and browsing behaviour through cookies and similar technologies:

• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Device Information: IP address, browser type and version, operating system, device type
• Cookie Data: Information stored in cookies as described in our Cookie Policy

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Contact Form Enquiries

• To respond to your enquiries and provide information about our services
• To assess your energy efficiency needs and provide appropriate recommendations
• To maintain records of our communications with you

Legal Basis: Legitimate interests (responding to enquiries and developing potential client relationships) and, where applicable, performance of a contract.

3.2 Website Analytics

• To understand how visitors use our Website
• To improve our Website functionality and user experience
• To analyse visitor demographics and behaviour patterns

Legal Basis: Legitimate interests (improving our Website and services), subject to your cookie consent preferences.

3.3 Marketing Communications

• To send you information about our services, industry insights, and company updates (only with your explicit consent)

Legal Basis: Consent (you can withdraw this at any time).

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies. We use Cookiebot to manage cookie consent and ensure compliance with UK GDPR requirements.

4.1 Types of Cookies We Use

Necessary Cookies: Required for the Website to function properly, including cookie consent preferences.

Analytics Cookies: We use Google Analytics via Google Tag Manager to understand how visitors interact with our Website. This helps us improve user experience and Website performance.

Preference Cookies: Store your cookie consent choices and other preferences.

4.2 Managing Your Cookie Preferences

You can manage your cookie preferences at any time using the cookie consent banner or by accessing our cookie settings. You can also configure your browser to reject cookies, though this may affect Website functionality.

For more information about the cookies we use, please see our Cookie Policy (managed through Cookiebot).

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We use trusted third-party services to help operate our Website:

• Google Analytics / Google Tag Manager: For website analytics (subject to your cookie consent)
• Cookiebot: For cookie consent management
• Email and Communication Services: To respond to your enquiries

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, or that of others.

5.3 Business Transfers

If Energy IQ Group Ltd is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

6. International Data Transfers

Your personal information is primarily processed within the United Kingdom. Where we use service providers based outside the UK (such as Google Analytics), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions where the destination country provides equivalent data protection
• Other legally approved transfer mechanisms

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy:

• Contact Form Enquiries: We retain enquiry data for up to 2 years from your last contact with us, unless you become a client (in which case separate retention policies apply)
• Analytics Data: Google Analytics data is retained according to our configured retention settings (typically 26 months)
• Cookie Data: Cookies are retained according to their specified expiration periods (see Cookie Policy)

You can request deletion of your data at any time (see Your Rights section below).

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

8.1 Right of Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

8.3 Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal information in certain circumstances.

8.4 Right to Restrict Processing

You can request that we restrict how we use your personal information in certain circumstances.

8.5 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

8.6 Right to Object

You can object to our processing of your personal information based on legitimate interests.

8.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

Exercising Your Rights

To exercise any of these rights, please contact us at info@energyiqgroup.co.uk. We will respond to your request within one month.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure encrypted connections (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Children's Privacy

Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete it.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last updated" date. Significant changes will be highlighted on our Website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Energy IQ Group Ltd

• Email: info@energyiqgroup.co.uk
• Website: energyiqgroup.co.uk

For client-specific data protection enquiries related to our platform services, please refer to your service agreement or contact your designated Energy IQ account manager.